You might be aware that EQC has set up a mediation service to help resolve disputes. With the complex issues surrounding earthquake matters, many homeowners are experiencing difficulties in dealing with their insurance claims. Mediation can be offered as an option if claimants have not been able to resolve their complaint through EQC Customer Complaints Resolution Team. Mediation offers an opportunity to sit down with an EQC representative (EQC negotiator) to talk about the issues, to share information, to look at options and hopefully to make steps towards the resolution of your claims. The mediator acts as an independent and impartial third party. His or her role is to facilitate the conversations between yourself and the EQC representative.
EQC mediation service is independently administered by AMINZ (Arbitrators and Mediators Institute of New Zealand). The service is free to claimants. You can visit www.eqcmediation.org.nz or call 0800 866334 between the hours of 10.30am to 4pm Monday to Friday for more information.
Latest Survey Results:
Rebuild? Yeah Right...
Our first followup survey revealed that promises of progress in housing rebuilds in 2012 have not been matched by results. See
the survey analysis press release on our News & Resources page.
Meeting Summaries Available
Detailed notes from public meetings with insurance companies held during 2012 can be found
in the Resources section of our News & Resources page.
...the September 4th and September 5th features on Campbell Live about InsuranceWatch and its work.
...the feature article by Rebecca MacFie in the September 8-14 issue of The Listener.
Help us to help you
InsuranceWatch.org.nz is the work of a team of volunteers helping quake-affected Christchurch property owners. From personal experience and local surveys, our residents-based group knows that there are significant differences in the progress experienced by customers of different insurance companies. These differences matter to all New Zealanders who have insurance.
We've been gathering and publishing information to clarify:
- the differences or disparities between insurance companies
- progress (or lack of progress) getting people back into their houses
- what's happening (or not) to affected property owners
In short, which insurance companies are doing well for us, which are not, and why?
By doing this, we hope to improve the insurance response in Christchurch, and also let all
New Zealanders know which insurers will provide effective support when you most need it.
Be sure to check out our News & Resources page - it includes survey results, meeting
reports and other helpful information. Share the results!
If you have any questions, please contact info@InsuranceWatch.org.nz.