InsuranceWatch.org.nz

2014 "Recovery" Survey

Many thanks to the hundreds of people who gave us an update of their recent experiences with their insurer. The results can be seen at right, and in more detail on our News & Resources page.

InsuranceWatch.org.nz is the work of a team of volunteers helping quake-affected Christchurch property owners. From personal experience and local surveys, our residents-based group knows that there are significant differences in the progress experienced by customers of different insurance companies. These differences matter to all New Zealanders who have insurance.

We regularly gather information to help clarify:

  • the ongoing differences or disparities between insurance companies
  • progress (or lack of progress) getting people back into their houses
  • what's happening (or not) to affected property owners

In short, which insurance companies are currently doing well for us, which are not, and why?

By doing this, we hope to improve the insurance response in Christchurch, and also let all New Zealanders know which insurers will provide effective support when you most need it.

Be sure to check out our News & Resources page - it includes survey results, meeting reports and other helpful information.
 

Community Support

  • TC3 foundations - improved, lower-cost solution now available - see http://cera.govt.nz/video/ribraft-tc3-foundation-solution.
  • You might be aware that EQC has set up a mediation service to help resolve disputes. With the complex issues surrounding earthquake matters, many homeowners are experiencing difficulties in dealing with their insurance claims. Mediation can be offered as an option if claimants have not been able to resolve their complaint through EQC Customer Complaints Resolution Team. Mediation offers an opportunity to sit down with an EQC representative (EQC negotiator) to talk about the issues, to share information, to look at options and hopefully to make steps towards the resolution of your claims. The mediator acts as an independent and impartial third party. His or her role is to facilitate the conversations between yourself and the EQC representative. EQC mediation service is independently administered by AMINZ (Arbitrators and Mediators Institute of New Zealand). The service is free to claimants. You can visit www.eqcmediation.org.nz or call 0800 866334 between the hours of 10.30am to 4pm Monday to Friday for more information.

    2012 Survey Results:
    Rebuild? Yeah Right...

    Our first followup survey revealed that promises of progress in housing rebuilds in 2012 were not matched by results. See the survey analysis press release on our News & Resources page.

    Meeting Summaries Available

    Detailed notes from public meetings with insurance companies held during 2012 can be found in the Resources section of our News & Resources page.

    Don't Miss...

    ...the September 4th, 2012 and September 5th, 2012 features on Campbell Live about InsuranceWatch and its work.

    ...the feature article by Rebecca MacFie in the September 8-14, 2012 issue of The Listener.

    Help us to help you

    InsuranceWatch.org.nz is the work of a team of volunteers helping quake-affected Christchurch property owners. From personal experience and local surveys, our residents-based group knows that there are significant differences in the progress experienced by customers of different insurance companies. These differences matter to all New Zealanders who have insurance.

    We've been gathering and publishing information to clarify:

    • the differences or disparities between insurance companies
    • progress (or lack of progress) getting people back into their houses
    • what's happening (or not) to affected property owners

    In short, which insurance companies are doing well for us, which are not, and why?

    By doing this, we hope to improve the insurance response in Christchurch, and also let all New Zealanders know which insurers will provide effective support when you most need it.

    Be sure to check out our News & Resources page - it includes survey results, meeting reports and other helpful information. Share the results!
     

    If you have any questions, please contact info@InsuranceWatch.org.nz.

Magnitude of Misery 2014


Click graph for a larger view

Pace of Progress 2012


Click graph for a larger view

In Your Words


Click for complete document (PDF)

Survey Comments:

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